"I can read this before I come to the resort to help me prepare for what to expect and what is expected of me when I am there".
There are many ways you can get to Urunga, including driving, catching the train, taxi, bus, or flying into Coffs Harbour, then a taxi from the airport to Urunga.
If you have any questions at all about travel, your accommodation, or what to bring, give our friendly office staff a call on 02 6655 3911 between the hours of 8:00am to 4:30pm Monday to Saturday.
You will be taking a trip to Riverside Holiday Resort in Urunga. When you arrive at the resort, you can get dropped off at the entrance or resort office, or park your car in an unmarked space or your unit’s allocated parking spot if you know this in advance and carefully walk through the car park or on the accessible footpath to the front office.
Wheelchair users will be allocated an extra wide marked parking space near their unit.
When you arrive at the office you will be greeted by some friendly staff members.
The staff members are your friends and have been waiting for you to arrive.
They will help you with anything you need on your holiday.
Image description: The accessible office at Riverside Holiday Resort
If you arrive in office hours our friendly office staff will explain to you about the resort and show you where your unit is on the map. You will be given some information, a key and a map to your apartment. If you have any questions don’t hesitate asking us.
If you arrive on a Sunday or after 4:30pm, your keys will be left in the after-hours safe box on the left side of our office wall.
We will text you a code for the after-hours safe to your mobile number the day of, or the day before your arrival.
Feel free to call our office any time before your arrival and we can give you the code over the phone if you prefer.
Once you find your unit, you can start settling in.
Our office staff will tell you where to find a luggage trolly, if you require a trolly you can take it to your car and start unloading your things onto the trolly.
Then you can push the trolly to your unit and unpack your luggage.
Remember to put the trolly back after you’re finished for our other guests to use.
There are lots of things to do in Urunga.
Start with a nice walk along the accessible boardwalk, or a walk on a beach, have lunch at The Boardwalk or Pomegranate café in town, enjoy dinner at the C.ex Urunga next door, the Ocean View Hotel or Embers.
Take a trip to the Honey Place and the accessible Wetlands to the south of town, or go fishing, play golf, tennis, croquet, or simply rest and relax at the resort.
While you are staying at the resort, you may want to enjoy the resort activities.
We have a swimming pool and can fit a chair lift on request, or come see our friendly office staff and hire out a kayak or standup paddleboard.
Take our cultural signage walk throughout the resort and learn some of the local Gumbaynggirr stories.
Enjoy a picnic or BBQ in our outdoor BBQ areas overlooking the river or the pool.
When checking out, pack all of your bags and double check that you haven’t left anything in the unit.
We ask our guests to put used sheets & towels in the coloured laundry bags, wash up all dirty dishes, and take any rubbish to the garbage bins.
After tidying your unit, please drop the room keys back to the office or into our key return slot on the left side of the office wall.
Checkout is at 10am on your departure day.
Pack some snacks and water for your safe trip back home.