Now that the year 2020 is past us, we wanted to reflect on some of our recent achievements over the previous few years as we look towards a slightly different, but very bright future. 2020 has forced us to adapt the way we communicate, work and travel, and has made many of us re-evaluate the way we live our lives. We have all had to find pleasure in the simple things such as time with our families, catching up with friends when we are able, enjoying nature and the outdoors, and holidaying a little closer to home. Our team have worked extremely hard throughout 2020 at enhancing our accommodation and facilities to create the perfect inclusive getaway in what is certainly, in our opinion and dare we say many of our guest's, one of the most beautiful regions in the country.
Urunga's Award Winning Riverside Holiday Resort will continue to endeavour to provide the best family friendly accessible accommodation and facilities to all of our guests and members at affordable member rates, so that the opportunity to experience a stay at our resort and create memories to cherish for a lifetime can be had by all.
The numerous Awards and Acknowledgements we have received over the past few years along with the wonderful feedback gained from our guests, many who are returning year after year, demonstrate our deep commitment to excellence and inclusion.
Our team are constantly evaluating our performance and facilities in order to enhance our ability to provide a holiday destination to both suit, and accessed by everyone. Our spacious, self-contained units make it possible for guests to comfortably enjoy long stays, and our family friendly accessible facilities, not to mention stunning waterside location a stone’s throw from the town’s centre, ensure there are plenty of activities to be enjoyed by all.
Riverside Holiday Resort’s management & staff strive to provide the highest level of customer service, and view all our guests as extended family. In 2020 our resort worked hard to acquire our Sustainable Tourism Accreditation, after already receiving our Quality Tourism Accreditation in 2019. We also gained the Covid Safe and Covid Clean Practicing Business Accreditations to best ensure the health and safety of our guests and staff during these uncertain times.
You can find more information on our Covid Cleaning and Sanitation procedures here.
We are extremely proud of our achievements and aim to continue to deliver the very best holiday experiences to all new and returning guests, regardless of their abilities, in an inclusive and sustainable environment.
Riverside Holiday Resort Awards:
- 2020 – WINNER - Australian Enterprise Awards "Best Family Friendly Holiday Resort in NSW"
- 2020 – CERTIFICATE OF ACKNOWLEDGEMENT - Bellingen Shire Council “Ongoing Commitment to Inclusion and Access”
- 2019 - GOLD - Destination North Coast "Self Contained Accommodation"
- 2019 - GOLD - Destination North Coast "Excellence in Accessible Tourism"
- 2019 - GOLD - NSW Tourism Awards "Self Contained Accommodation"
- 2019 - GOLD - NSW Tourism Awards "Excellence in Accessible Tourism"
- 2019 - FINALIST - Australian Tourism Awards "Self Contained Accommodation"
- 2019 - WINNER - Sunny Business Awards "Accommodation, Hotels, Clubs & Bars"
- 2019 - WINNER - Sunny Business Awards "Excellence in Workplace Inclusion"
- 2018 - IAN J COOPER AWARD - Bellingen Shire Council "Commitment to Improving Access"
- 2018 - GOLD - Destination North Coast "Self Contained Accommodation"
- 2018 - GOLD - NSW Tourism Awards - "Self Contained Accommodation"
- 2018 - FINALIST - Australian Tourism Awards "Self Contained Accommodation"
- 2018 - WINNER - Sunny Business Awards "Accommodation, Hotels, Clubs & Bars
About the Awards:
The Ian J Cooper Access and Inclusion Awards
Riverside Holiday Resort was honoured to receive the Ian J Cooper Award in 2018 and Certificate of Acknowledgement in 2020 as we continue to work towards providing accessible and inclusive accommodation and facilities to enable all of our guests to live their best lives.
The Bellingen Shire Council’s Ian J Cooper Award is named after former Bellingen local Ian ‘Mini’ Cooper and his legacy of advocacy in provision of access and inclusion for those living with disabilities along with greater community awareness and education. Ian grew up in Bellingen realising his own disability whilst attending the local high school and spent much of his later life in a wheelchair. His own disability spurred Ian on to campaign throughout his life on the behalf of all those experiencing life with a disability. His legacy after his passing in 2000 are the biannual Ian J Cooper Access and Inclusion Awards held by the Bellingen Shire Council that are awarded to groups, organisations and businesses that actively work towards creating a better understanding of disability and inclusion within the community.
The Australian Enterprise Award
Riverside Holiday Resort Urunga was extremely proud to take home the Best Family Friendly Holiday Resort Award in 2020.
The Australian Enterprise Award is awarded to various businesses in an array of categories recognising contributions made by business’, their activities and reputations, and their contribution in boosting the Australian economy and status internationally.
The NSW Tourism Awards and Destination North Coast Regional Tourism Awards
Riverside Holiday Resort Urunga won GOLD at both the 2019 and 2018 Regional Tourism Awards and the NSW Tourism Awards in the Excellence in Accessible Tourism and the Self Contained Accommodation categories.
Riverside Holiday Resort Manager Rebecca Beaton beside FCWSC CEO Ken Conway at the 2018 NSW Tourism Awards
The NSW Tourism Awards and Regional Tourism Awards acknowledge and celebrate tourism excellence, rewarding significant achievements throughout the year from tourism organisations within the state of New South Wales. Unfortunately the awards did not proceed in 2020.
Riverside Holiday Resort Manager Rebecca Beaton at the 2019 NSW Tourism Awards
The Australian Tourism Awards
Riverside Resort were finalists at the 2019 and 2018 Australian Tourism Awards and were extremely proud to representing the North Coast, Coffs Coast, Bellingen Shire and Urunga at the prestigious awards event that was held in Canberra on 6th March in 2020.
The Australian Tourism Awards are the peak awards event for the country’s tourism industry and recognise the country’s top tourism organisations in 26 different categories ranging from attractions, events, visitor information services, to various classifications of accommodation providers.
Coffs Coast Business Awards (formally the Sunny Business Awards)
Riverside Holiday Resort were proud to have won in the Accommodation, Hotels, Clubs & Bars category in 2019 and 2018, and the Excellence in Workplace Inclusion award in 2019.
The Coffs Coast Business Awards are run by the Coffs Harbour Chamber of Commerce and recognise businesses doing amazing things in the community. Sadly the awards were not held in 2020 though are running again in 2021 and Riverside Holiday Resort Urunga are Finalists in the Accommodation, Hotels, Clubs & Bars and the Covid-19 Business Resilliance Category.
Our mission, along with our other two resorts at Seaside Holiday Resort in Fingal Bay and Haven Holiday Resort in Sussex Inlet, is to create an inclusive environment where our members and guests enjoy life and create memories regardless of their abilities. We here at Riverside Holiday Resort will continue to strive to provide self-contained accommodation that is accessible and affordable, in a fun, safe and beautiful setting and emboldening all our guests and members to enjoy their holiday stay to the fullest.
Book now to enjoy your next holiday at our award winning resort.